The content of this web site is provided for information purposes only. Whilst every care has been taken in its preparation and ongoing amendment, Wolters Kluwer (UK) Ltd and its authors do not make any warranties or representations as to its accuracy or reliability.
In no event do we accept liability of any description including liability for negligence for any loss or damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use or performance of this web site or its contents. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so. Views of contributors are not necessarily those of Wolters Kluwer (UK) Ltd.
Use of this web site shall be made subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use.
Terms and Conditions
General
These terms apply in respect of sales of online services, telephone services, newsletters, books, magazines and any combinations of such formats and updating services and information packages (“Goods”) as determined by Wolters Kluwer (UK) Ltd (“the Supplier”). “Customers” are defined as named subscribers to subscription Goods or purchasers of non-subscription Goods.
Goods supplied may differ from those advertised in the Supplier’s catalogue or other promotional material. Such differences will not materially alter the Goods. These terms and conditions will be interpreted in accordance with the Laws of England and Wales.
Price
The Supplier reserves the right to change the contents and/or price and/or delivery charges of any Goods at any time without prior notification. The price payable shall be the total price specified in the Supplier’s current price list, less any discounts agreed in advance by the Supplier and plus the applicable cost of packaging, postage and delivery (“Delivery Charges”).
The price payable for subscription products after the initial subscription period is the Supplier’s list renewal price at the anniversary of the commencement of the subscription or shall be the price advised by the Supplier when notifying the Customer of the forthcoming renewal.
Any discounts agreed by the Supplier at the date of these terms and conditions shall have effect only for the duration of the subscription period covered by the Customer invoice or sales confirmation letter/e-mail unless specified in advance in writing.
Prices are subject to VAT at the applicable rate.
Subscriptions
Subscriptions commence on the date of order (“Commencement Date”) and continue until terminated by the Supplier by no less than 30 days written notice to expire on an anniversary of the Commencement Date or by the Customer within 30 days of the Supplier’s notice of the renewal of the subscription as specified below.
The Supplier will notify the customer by letter or e-mail before each anniversary of the Commencement Date of the price payable for the next subscription period and of any change to the licence terms and conditions applicable to this product.
Licences and Electronic Content
The Licensor limits usage of the electronic service to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to the totality of different users who are required to access the service in the client organisation.
Online services provided through any other electronic delivery mechanism are supplied subject to the licence terms and conditions supplied with the product. The Customer is required to review and accept these terms before first using the product. Use of the product is implied acceptance of the terms.
Delivery of online products is made using the World Wide Web. All warranties, express or implied, regarding the availability of any online product at any particular time or times are excluded.
Cancellation
No refund is available in the event of cancellation at any point during the subscription period in respect of any Goods.
Liability
The Supplier warrants that the version of the Goods supplied will be free of defects that prevent access by the users and meets the full required operating capability.
Although great care has been taken in the compilation and preparation of the Goods to ensure accuracy, the Supplier will make every endeavour to remedy any errors or attributable omissions. The Supplier’s entire liability and your exclusive remedy, shall be the replacement of the Goods that do not meet the warranty given above. In no event will the Supplier be liable for damages of any kind, direct, indirect or consequential (including, but not limited to, loss of profits) however arising, even if the Supplier has been advised of the possibility of such damage. The supplier does not guarantee the accuracy, content, or timeliness of online or electronic services or that they or related systems are free from viruses or other contaminating or destructive properties. Time is not of the essence for delivery of Goods and the Supplier’s liability for incorrect delivery or failure to deliver is limited to the replacement of Goods.
Privacy Policy
Our Aim
This Privacy Policy sets out how we, Wolters Kluwer (UK) Ltd and any other companies which are part of the same group, intend to protect your privacy when using our website(s), and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your online activities) (“Personal Information”), will be collected and used.
What Personal Information do we collect?
Our intention is to collect and use such Personal Information as is reasonably necessary to enable you to make the most of the activities available on our Website. We may also use your Personal Information for dealing with enquiries, tailoring our service to your requirements and preferences, market research and competitions. Occasionally, we may also wish to use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you.
Security and Disclosures of the Personal Information
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.
We may disclose your Personal Information to others only in the following circumstances and/or purposes:
Where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements
To prevent and/or detect crime
Where we believe that you may be interested in similar products or services, whether provided by us, or, our carefully selected business partners
for credit reference purposes
for statistical purposes
to third party suppliers and business partners as part of providing our services.
Payment Details
Any information provided by you in connection with any transaction involving your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server handled securely to ensure confidentiality. SSL encryption is employed to ensure payment data is protected.
Monitoring
Please note that if you communicate with us electronically including by e-mail, telephone or fax, this communication may be randomly monitored and/ or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer and service quality standards, detection of and/ or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
Third Parties
Your personal information may be shared with other companies in the Wolters Kluwer group and/or with carefully selected business partners, where we believe that details of other, similar products and services may be of interest to you.
No personal information will be transferred to a Wolters Kluwer company or a business partner firm located outside of the European Economic Area (EEA), unless we are certain that an adequate level of protection exists in relation to any processing of that information.
If you do not wish your personal information to be shared and processed as described in this paragraph, please let us know via the contact means set out below.
Cookies
Our websites make use of “cookies”. Cookies are a means by which, once you have entered our sites, our web servers collect information from web browsers such as who is visiting the sites, which pages they are viewing and the date and time of usage. This helps us to audit the use of our sites and with the strategic development of our information services. It also enables us to present you with a personalised version of the sites that should make your online experience easier.
Our public (non-subscription) web pages can be viewed without cookies (these can be switched off in your browser – for example: in Internet Explorer, under Tools > Internet Options > Security. See the help-menu in your browser for specific information). Subscription areas of our websites cannot be viewed without cookies as they are used to ensure security.
Access to Personal Information
We are happy to provide you with details of the Personal Information which we process about you. We will require proof of identity from you prior to disclosing such information and will charge a small administration fee of £10 in relation to any such requests. Please direct any such request by post to the address below.
Updating Personal Information
In the event that there is a change to your Personal Information, for example your contact details, please let us know of this in writing using the address below or by e-mail to database@croner.co.uk.
Changes to the Policy
Please refer to the site on a regular basis to ensure that you are aware of our most recent policies (including this Privacy Policy) and Terms and Conditions for use of the site.
Consent
Unless you register any preference to the contrary, we will assume that as a user of our services you agree to the processing of the Personal Information in the ways described in this Policy.
Comments and Contact Details
If you have any questions or comments about our Privacy Policy please e-mail us at database@croner.co.uk or write to:
Data Administration
Wolters Kluwer (UK) Ltd
145 London Road
Kingston, KT2 6SR